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Customer Relationship Management

Customer relationship management (CRM) applications are considered as the mainstream of any successful business today. ERP are a set of applications that integrate and automate most complicated business tasks bringing on a higher degree of productivity in business. CRM leads to better and enhanced cost control, customer stability and services. How would it be if you could get a combination of the two in one package? KEN Relations is the dynamic result which will help your business to reach new heights.

How we treat a customer is very much dependent on how profitable that customer is for us in the long run. Customer Relationship Management (CRM) is the stagnant process and manufacturing practice that can make or break the constancy of a customer.

Nowadays mostly in every large or small enterprises the management is usually handled by intrinsic software solutions, which is a fragment of a huge enterprise resource planning software. When an enterprise decides to implement CRM strategy it is not usually based on data and figures, it is a healthy and steady interactive process between the client and service provider on the ongoing processes.

Swash Convergence has been known as the leading service provider in the field of IT and Software solution for more than over a decade. Some of the key services it provides are:

  • Real-time business information
  • Powerful out of the box sales reports
  • Accurate forecasts and opportunity management
  • Sales opportunity tracking
  • Sales dashboards
  • Business Accelerators for Sales
  • Lead Management
  • Account Management
  • Contact Management
  • Sales Opportunities
  • Business Card View
  • Tasks, Calls and Calendar
  • Recurring Activities
  • Integration with social media
  • Email Templates etc

Why choose KEN Relation?

  • Enables your customer to have a bird eye view of the activities and processes going on.
  • Automated purchase and sales reports
  • Best customer services
  • Time effective
  • Cost effective

For more details please click here.