Build a Trustworthy Workforce Who can take you to the top
Developing trust within the workforce is always discussed by the top level management in an enterprise.
Manager – (GUEST RELATIONS- FRONT OFFICE)
5 - 7 years
Roles & Responsibility:
Good command of the English language is essential, both written and verbal.
Must possess strong organization time management skills, attention to detail.
Must be guest service focused and a team player.
Positive attitude and outgoing personality is essential.
Must be able to work shifts - days, evenings, weekends and holidays.
Ability to relate well to guests and employees.
Professional in demeanor and presentation.
Personable, enthusiastic, self-motivated and able to work independently.
Observant, discriminating and detail-oriented.
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal and organizational skills.
Ensure and provide flawless, upscale, professional and high class guest service experiences.
Analyse customer feedback and provide strategic direction to continuously improve overall rating.
Respond to guests needs and anticipate their unstated ones.
Expect and react promptly to guests requirements and inquires.
Actively listen and resolve guests complaints.
Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc.).
Front Office, Guest Service, Management Skills, English Language, Time Management
Industry: IT-Software/Software Services
Functional Area: HR / Administration / IR
Role: Manager - Facility Management
UG Qualification: Any UG Qualification
PG Qualification: Any PG Qualification
PPG Qualification: PPG Qualification Not Required