Build a Trustworthy Workforce Who can take you to the top

Developing trust within the workforce is always discussed by the top level management in an enterprise.

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SCTL-2017/ADMIN04

Position Name

:

Manager – (GUEST RELATIONS- FRONT OFFICE)

Job Code

:

SCTL-2017/ADMIN04

Experience:

:

5 - 7 years

Job Location

:

Bhubaneshwar

Job Description

    Roles & Responsibility:
  • Good command of the English language is essential, both written and verbal.
  • Must possess strong organization time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Positive attitude and outgoing personality is essential.
  • Must be able to work shifts - days, evenings, weekends and holidays.
  • Ability to relate well to guests and employees.
  • Professional in demeanor and presentation.
  • Personable, enthusiastic, self-motivated and able to work independently.
  • Observant, discriminating and detail-oriented.
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal and organizational skills.

Candidate Profile:

  • Ensure and provide flawless, upscale, professional and high class guest service experiences.
  • Analyse customer feedback and provide strategic direction to continuously improve overall rating.
  • Respond to guests needs and anticipate their unstated ones.
  • Expect and react promptly to guests requirements and inquires.
  • Actively listen and resolve guests complaints.
  • Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc.).

Key Skills:

  • Front Office, Guest Service, Management Skills, English Language, Time Management

Requirement Category

  • Industry: IT-Software/Software Services
  • Functional Area: HR / Administration / IR
  • Role: Manager - Facility Management

Education Details

  • UG Qualification: Any UG Qualification
  • PG Qualification: Any PG Qualification
  • PPG Qualification: PPG Qualification Not Required
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